In this short, Joshua Albanese, founder of Spearleaf, walks through how a 1-star, 3-star and 5-star business handle the same things: review replies, missed calls, their Google Business Profile, and how they try to fix their rating. The 5-star habits, like moving complaints offline, handling customers quickly and keeping the profile fresh, are the core of reputation management.
Read the full guide: How to Improve Your Google Rating Without Gaming It →
Video Transcript
I argue with customers in the review section. I apologize and move on. I respond calmly, move the conversation offline, and then fix the issue.
I miss calls and reply after a week. I try to reply within a day, but when things get busy, I slip a little. We use AI-powered systems to handle customers quickly.
My Google Business Profile has no photos and missing information. My profile is filled out, but I rarely update it. My profile is filled with fresh posts, photos, and customer reviews.
I run ads to fix my rating. I post organic content when I get a chance. I optimize my website so my business shows up on AI recommendations.
Struggling to get your business from this? Do this without spending a dollar on ads. Follow me and I'll show you how we can fix that for you.
Read the full guide on raising your Google rating the right way →